USA Returns Policies

OUR FABRICS ARE ALL FIRST QUALITY AND WE STAND BEHIND THEM 100%.
Shipping and Return Policy
If you are not satisfied with a purchase for any reason, please review our return, refund, and exchange policies below.

Note: Prior authorization is required for any return and the product must be returned in new condition. We cannot accept any return or exchange if fabric is List below:

• damaged, cut or altered**
• fabrics less than 5 yard piece **
• clearance & final sale items.
• swatches are not eligible for a return, refund, or exchange.

Purchases order made from Stretchhhouse.com are eligible for a refund within 10 days from the day you receive the package. Please call our Customer Service Representative at 212-868-0944 or email at info@stretchhouse.com to request a Return Merchandise Authorization (RMA) number to get the authorization for the return. Please note, refunds will be issued in the same credit card used for the original purchase.

Note: We are unable to issue any refunds after 10-days from the date you received the order

  1. For any return or exchange, if there was no error from our end, customers are responsible for the shipping cost.
  2. For any return or exchange, we will charge 25% of your actual order for restocking.
  3. For any defective or damaged items sent, Stretch house Inc. is responsible for the return shipping charge. You are required to provide photographic proof of the damage. We will send a return shipping label via email to get the damaged fabric back to us with your own shipping box or the same box that you received with your order.
  4. For international orders, customers must bear the shipping charges. Please visit our International Order Policies for more information.

 

****** Shipping and Handling costs are not refundable ******